Security Alarm Monitoring
Wholesale monitoring for eligible residential and commercial intrusion/security accounts, backed by dealer-side account management and provisioning workflows.
Explore service →Monitoring Services / Dealer Programs
A broader monitoring catalog behind one dealer relationship.
DEFENDR is built around wholesale alarm monitoring, with specialty monitoring and dealer-support programs that can be provisioned as the account, equipment, and operating requirements call for them.
DEFENDR / SERVICE SPECTRUM
CORESecurity Alarm Monitoring
LIFE SAFETYFire · PERS · Elevator
VERIFICATIONVideo · Voice · Mobile
DEALERTools · Testing · Communicators · Support
Wholesale monitoring services
Offer more without building every operation in-house.
Standard intrusion monitoring remains the foundation. Specialty services are activated only where the equipment, signaling path, jurisdiction, and monitoring configuration can be supported.
Commercial Fire Monitoring
Wholesale commercial fire monitoring programs for qualified dealer accounts where the required signaling, documentation, jurisdictional approvals, and central-station configuration are available.
Explore service →PERS / Medical Monitoring
PERS, MPERS, wellness, and two-way voice monitoring programs can be structured for compatible equipment and supported monitoring configurations.
Explore service →Elevator Emergency Monitoring
Elevator emergency-communication monitoring for compatible voice/data systems where the site, communication path, and applicable code requirements can be supported.
Explore service →Remote Video Verification
Event-linked video verification and remote video response can be added where the camera/VMS ecosystem and monitoring workflow are compatible.
Explore service →GPS / Mobile Asset Monitoring
Monitoring programs for supported mobile, GPS, asset, and non-traditional security applications where the connected device can deliver usable alarm or location events.
Explore service →Virtual Doorman / Remote Concierge
Remote concierge and visitor-assistance programs for multi-tenant properties can be coordinated around compatible access, intercom, video, and site procedures.
Explore service →Dealer Answering & After-Hours Support
Optional after-hours answering and service-dispatch workflows can extend a smaller dealer’s office presence without requiring a staffed office around the clock.
Explore service →Cellular / IP Communicator Services
DEFENDR can coordinate communicator activation and monitoring-path provisioning for supported cellular/IP ecosystems used by alarm dealers.
Explore service → Dealer tools included
Service breadth only works when dealers can operate the accounts.
DEFENDR pairs monitoring programs with a dealer-facing operational layer instead of making you rely on email chains for every change.
Data Entry
Add and maintain subscriber, contact, panel, zone, permit, testing, reporting, and signature information.
Account Testing
Request continuous or recurring test windows from the Dealer Portal and keep a record of the request and status.
Communicator Requests
Submit cellular/IP activation or provisioning requests with device identifiers and the related monitored account.
Dealer Support
Open structured technical, billing, data-entry, migration, or service requests tied to the dealer and account.
Compatibility matters
No blanket promises about every panel, communicator, or life-safety account.
Some monitoring providers publish broad receiver and device-compatibility lists. DEFENDR’s approach is to confirm compatibility before representing a service as active. Commercial fire, elevator, PERS/two-way voice, video, GPS/mobile, and communicator programs can have equipment, licensing, code, carrier, or central-station requirements that differ from standard intrusion monitoring.
Use the Dealer Portal or contact DEFENDR before committing a specialty account to an end customer.
Dealer service catalog