Add & update accounts
Submit new accounts, then maintain subscriber, premise, contacts, testing, panel, permits, zones, and instructions from the portal.
Dealer Tools / Included with Monitoring
The tools behind your monitored account book.
DEFENDR’s Dealer Portal is part of the wholesale monitoring relationship. It is built to help dealers create accounts, maintain subscriber information, follow provisioning, and understand the active account volume driving wholesale billing.
DEFENDR / DEALER TOOLS INCLUDED
ACTIVE ACCOUNTS48
WHOLESALE TIERGROWTH
PUT NEW ACCOUNT ONLINESubscriber · Contacts · Panel · Zones
READYPROVISIONING STATUSSubmitted → Provisioning → Online
TRACKNo separate platform subscription.
Dealer account management
The everyday dealer tools should be in the same place as the monitored book.
DEFENDR combines monitoring account data, testing requests, communicator provisioning, support, and billing visibility in the Dealer Portal.
Request test windows
Submit continuous or recurring test requests tied to a monitored account and track the operations acknowledgement/status.
Activation & provisioning
Send cellular/IP communicator identifiers and provider information for compatibility, activation, programming, or migration review.
Structured dealer support
Open technical, data-entry, billing, migration, specialty-monitoring, or other support requests tied to the dealer or account.
New account intake
A structured monitoring form instead of an email chain.
Dealers submit the details DEFENDR needs to provision and operate the monitored account.
01SubscriberCSID, address, County, Cross Street, password/duress
02VerificationVerification and notification phone numbers
03Account SetupType, testing, reports, time zone
04PanelPanel type, communication format, signaling path
05EmergencyPolice/fire permit information
06Zones & SignaturesRepeatable zones and electronic acknowledgements
No separate software sale
Dealer tools are a benefit of the monitoring relationship.
You do not need to buy a separate DEFENDR software package before you can begin building a monitored book. Create the dealer account, accept the wholesale monitoring agreement, complete billing setup, and use the portal to submit accounts.
The platform exists to make the monitoring relationship easier to operate—not to turn DEFENDR into a generic software vendor.
Existing portfolio
Already have a book? Bring the relationship with you.
Dealers with existing monitored accounts can use a coordinated migration path instead of re-keying every relationship manually.
Move your accounts ↗Common questions
Wholesale monitoring, explained clearly.
What can dealers do in the DEFENDR Dealer Portal?
Dealers can submit new monitoring accounts, maintain subscriber records, request test periods, submit communicator requests, view billing and tier information, update payment methods, and open support requests.
Does a dealer have to enter payment information for every new account?
No. The dealer maintains a secure payment method on file. Active account volume drives recurring wholesale billing according to the dealer’s applicable tier.
Can DEFENDR take over an existing account portfolio?
DEFENDR provides a structured migration workflow for existing monitored books, including data review, mapping, staged account creation and provisioning verification.
Dealer access