1. Dealer relationship
The enrolling company (“Dealer”) is an independent business purchasing monitoring services from DEFENDR Security (“DEFENDR”) for accounts Dealer elects to place with DEFENDR. Dealer remains responsible for its own customers, sales, marketing, installations, equipment, service obligations, customer agreements, taxes, employees, subcontractors, and business operations unless a separate written agreement states otherwise.
2. Monitoring services
DEFENDR will provide monitoring services for accepted accounts in accordance with the service level, account data, procedures, equipment compatibility, and other operational requirements applicable to those accounts. Account acceptance, activation, suspension, or termination may be subject to technical, credit, compliance, or operational review.
3. Wholesale charges and active-account quantity
Dealer agrees to pay DEFENDR’s applicable wholesale monitoring charges for each account designated Active in the DEFENDR Dealer Portal or otherwise placed online for monitoring. Published tier pricing may depend on the total active account quantity. Adding or removing Active accounts may change the applicable volume tier and may produce prorated billing adjustments. Cellular/data services, video verification, fire monitoring, PERS, permits, special integrations, third-party charges, taxes, or other specialty services may carry additional fees.
4. Dealer retail pricing
Dealer independently determines what it charges its own customers, subject to applicable law and its customer agreements. DEFENDR does not guarantee Dealer’s margins, customer retention, recurring revenue, or profitability.
5. Licensing and compliance
Dealer is solely responsible for determining and maintaining every license, registration, permit, insurance policy, credential, disclosure, consent, and customer contract required for Dealer’s own activities and jurisdictions. Participation in the DEFENDR dealer program does not itself authorize Dealer to perform regulated alarm sales, installation, service, fire-alarm work, or other licensed activity.
6. Account information
Dealer must provide accurate and current subscriber, site, emergency-contact, authority, zone, equipment, and dispatch information and promptly update material changes. Dealer is responsible for obtaining customer permissions needed to provide account information to DEFENDR for monitoring and related services.
7. Customer relationship and support
Unless separately agreed, Dealer remains the primary commercial relationship with its customer and handles customer billing, equipment sales, installation, field service, and first-line account support. DEFENDR may communicate as reasonably necessary to perform monitoring, verify account data, respond to events, or satisfy legal and operational obligations.
8. Service limitations
Monitoring depends on communications networks, equipment, power, account configuration, third-party systems, emergency-response availability, and other factors outside DEFENDR’s control. No monitoring service can guarantee prevention of loss, injury, property damage, crime, fire, or other events.
9. Payment authorization, nonpayment and reactivation
Dealer authorizes DEFENDR and its payment processor to maintain the payment method supplied during enrollment and to initiate recurring or off-session charges for active monitored accounts, applicable prorations, specialty services, taxes, late fees, reactivation charges, and other amounts due under the dealer relationship. Dealer must keep a valid payment method on file and promptly resolve failed payments. If a monitoring balance is not paid when due, affected alarm accounts will be placed on a nonpayment hold and treated as offline from monitoring until payment is confirmed. Reactivation after nonpayment is subject to a late fee equal to five percent (5%) of the unpaid monitoring balance for each full seven-day period the balance remains unpaid. Monitoring resumes only after the underlying monitoring payment and any accrued late fee have cleared. Dealer is responsible for keeping payment credentials current to avoid interruption of subscriber protection. DEFENDR may also suspend new activations or affected services for fraud, prohibited use, safety risk, legal requirement, or material breach, subject to applicable law and any controlling written terms.
10. Term and termination
The dealer relationship continues according to the term, renewal, cancellation, account-transfer, and termination provisions accepted during enrollment or subsequently signed by the parties. Termination does not eliminate accrued payment obligations or provisions intended to survive termination.
11. Electronic acceptance
An authorized representative may accept this agreement electronically through DEFENDR’s enrollment process. Electronic acceptance records may include the agreement version, timestamp, and privacy-preserving technical metadata associated with the submission.
12. Controlling terms
If DEFENDR and Dealer execute a later written agreement, addendum, rate sheet, or service schedule that conflicts with this online version, the later signed terms control to the extent of that conflict.
By creating a dealer account, checking the agreement and billing-authorization boxes, and completing secure payment-method setup, the authorized representative confirms acceptance of version 2026.08.20-1, subject to DEFENDR’s review and activation of the dealer relationship.