Privacy Notice

Information we collect

When you submit a corporate inquiry or dealer enrollment, we may collect information you provide such as your name, company, email address, phone number, business type, operating markets, current or expected account volume, requested wholesale tier, and messages or notes.

Dealer agreement records

When dealer enrollment includes electronic agreement acceptance, DEFENDR may retain the agreement version, acceptance timestamp, and privacy-preserving hashes derived from technical request information to help document the submission.

Payment information

Dealer payment-card entry is handled through Square using Square's secure payment components. DEFENDR does not intentionally store full card numbers or CVC values in its website database. DEFENDR may retain processor customer/payment-method identifiers and limited card reference information, such as brand, last four digits, and expiration date, to administer recurring wholesale monitoring billing.

Monitoring account information

Dealers may submit subscriber and premise information needed to establish monitoring accounts, including names, addresses, County and Cross Street, verification and notification phone numbers, alarm-panel information, permits, testing and report preferences, zone data, special instructions, and typed signature names. Subscriber password and duress values are treated as sensitive monitoring credentials and are encrypted at rest by the application rather than stored as readable plaintext.

How we use information

We use submitted information to respond to inquiries, evaluate and administer dealer relationships, support monitoring onboarding and business operations, maintain security, and improve DEFENDR services and systems.

Data storage

Information may be stored in DEFENDR systems and service providers used to operate the website and business. Access should be limited to authorized personnel with a business need.

Contact

Questions about this notice may be sent to corporate@defendrsecurity.com.