Dealer-owned relationship
You sell the service, set your retail pricing strategy, and remain the customer-facing security provider.
Professional Monitoring / Core Service
Wholesale alarm monitoring built around the independent dealer.
DEFENDR provides the monitoring layer behind independent security businesses that want recurring alarm revenue without building and operating their own monitoring center.
DEFENDR / MONITORINGDEALER FIRST
01→RMR
Put monitoring behind the systems you already sell and install.
Your customer relationship stays with your business. DEFENDR supplies the wholesale monitoring relationship and dealer-side account infrastructure.
Benefits of DEFENDR monitoring
A monitoring relationship designed to help the dealer operate.
Professional monitoring is the core service. DEFENDR provides wholesale, third-party alarm monitoring so independent dealers can use central-station monitoring infrastructure without having to build that operation in-house. Everything else is designed to reduce friction around the monitored account.
Dealer tools
Submit new accounts, store account instructions, maintain contacts and zones, and follow provisioning from the Dealer Portal.
Lower barrier to entry
Begin with account one instead of waiting for a large portfolio before professional wholesale monitoring becomes practical.
Monitoring use cases
One wholesale monitoring relationship. Multiple ways to build a book.
01
Residential Security
Support recurring monitoring behind eligible residential alarm installations and subscriber accounts.
02
Commercial Security
Build monitored commercial accounts with site-specific contacts, instructions, permits, testing, and panel information.
03
Installer-to-Monitoring
Add a recurring monitoring service behind installation work instead of ending the relationship after the install.
04
Portfolio Monitoring
Move an existing group of monitored accounts through a coordinated migration and onboarding process.
Service breadth
Beyond standard intrusion monitoring.
DEFENDR can structure specialty monitoring and dealer-support programs around compatible equipment and accepted account requirements.
Commercial fire
Fire monitoring programs with testing, permit, panel, and communicator data captured during account intake.
Explore fire monitoring →PERS / two-way voice
Personal emergency response and voice-capable programs where equipment and monitoring configuration are supported.
Explore PERS →Emergency communications
Elevator monitoring for compatible emergency communication systems and approved site configurations.
Explore elevator →Video verification
Event-linked remote video workflows for compatible camera and VMS ecosystems.
Explore video →Account activation
The monitoring relationship starts with clean account data.
The DEFENDR Dealer Portal collects the operational information required to submit a new account: subscriber and premise information, County and Cross Street, verification numbers, notification contacts, account testing, reporting preferences, panel/communication information, permits, time zone, zones, and electronic signatures.
See the dealer workflow →DEFENDR / DEALER PRINCIPLE“Make it easier to go from an installed system to a properly submitted monitored account.”
SELL · INSTALL · ACTIVATE · RETAIN
A lower barrier to entry
Serious monitoring without requiring a massive starting portfolio.
DEFENDR may not be the cheapest wholesale monitoring company at every account volume. The advantage is accessibility: smaller operators can start with their first accounts, use DEFENDR dealer infrastructure instead of building a central-station operation, and move into lower per-account pricing as the active book grows.
Dealers remain responsible for licensing, registrations, permits, customer agreements, and other requirements applicable to their own activities and jurisdictions.
Already have accounts?
Moving your book should not be the reason you stay with the wrong monitoring relationship.
DEFENDR provides a structured migration path for dealers that already have monitored accounts and want to discuss moving subscriber data, account instructions, and monitoring relationships.
Explore account migration ↗Common questions
Wholesale monitoring, explained clearly.
Who is DEFENDR wholesale monitoring built for?
The program is focused on independent alarm dealers, security installers and integrators, and property operators that want to build recurring monitored accounts without operating their own monitoring center.
Does DEFENDR replace the dealer’s customer relationship?
No. The dealer remains the customer-facing security provider and controls its own retail relationship, subject to its agreements, licensing obligations, and applicable law.
What types of alarm accounts can be submitted?
The platform supports residential and commercial security accounts and can support specialty programs such as commercial fire, PERS, video, elevator, mobile and other services when equipment and monitoring-path requirements are compatible.
Wholesale alarm monitoring