Dealer Services / DEFENDR
Dealer Answering & After-Hours Support for independent dealers.
Optional after-hours answering and service-dispatch workflows can extend a smaller dealer’s office presence without requiring a staffed office around the clock.
PROGRAM / ANSWERING-SERVICEDealer-first service configuration
Monitoring and specialty services are provisioned around the subscriber account, supported equipment, required documentation, and the dealer’s operating relationship with DEFENDR.
What the program can include
Build the account around the actual service requirement.
- ✓After-hours customer call handling
- ✓Dealer-defined escalation and on-call instructions
- ✓Service-call capture and routing
- ✓Separate from alarm-event dispatch workflows
Dealer workflow
Keep the customer relationship. Use DEFENDR for the monitoring layer.
Dealers submit the subscriber and system data, DEFENDR tracks provisioning/acceptance, and the account remains part of the dealer’s recurring monitored book once the monitoring path is confirmed.
View all services ↗ Dealer Answering & After-Hours Support