DEFENDR SECURITY - Installer Reference Guide

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Part 1: Locating the CSID (Account Number)

The Central Station ID (CSID) or Account Number is typically a 4-digit or 6-digit code programmed into the panel to identify the subscriber to the monitoring station. Here is how to find or program it on major panels:

Honeywell / Resideo VISTA (15P/20P)

  1. Enter Programming Mode: Installer Code + 8 + 00
  2. Go to Field *43 for Primary Account #.
  3. Enter the 4-digit account number.
  4. Go to Field *44 for Secondary Account # (if used).
  5. Exit Programming: *99.

DSC PowerSeries (PC1616/1832/1864)

  1. Enter Programming: * + 8 + Installer Code
  2. Enter Section 310 (System Account Code).
  3. Enter the 6-digit account number (usually ends in FF for 4-digit accounts).
  4. Alternatively, check Partition 1 Account in Section 311.
  5. Press # to exit.

DSC PowerSeries Neo

  1. Enter Programming: * + 8 + Installer Code
  2. Go to Section 310 -> 000 (System Account Code).
  3. Enter the 4-digit account number.
  4. Ensure the receiver number matches in Communicator options.

2GIG GC2 (GoControl)

  1. Tap Logo -> Enter Installer Code -> System Configuration.
  2. Go to Q8 (Account Number).
  3. Enter the 4-digit CSID.
  4. Save changes and exit.

2GIG GC3 / Edge

  1. System Settings -> Installer Code -> Installer Toolbox.
  2. Select System Configuration -> Panel Programming.
  3. Select Communicator.
  4. Enter the Account Number field.

Qolsys IQ Panel 2/4

  1. Settings -> Advanced Settings -> Installer Code.
  2. Select Installation -> Installer Settings.
  3. Scroll down to Account Number (sometimes labeled Station ID).
  4. Enter the CSID.

AJAX Systems

  1. Open AJAX Pro App.
  2. Select the Hub -> Settings (Gear Icon).
  3. Go to Monitoring Station.
  4. Enter the Account Number in the "Account number" field.
  5. Ensure "Monitoring Station" is enabled.

NAPCO Gemini / Prima

  1. Gemini: Use Quickloader software or Keypad Program Mode (Function + 8 + Code). Address 001-003 typically holds account info.
  2. Prima: Settings -> Installer Settings -> CS Reporting. Enter Account Number.
Note: Always verify the CSID with the Central Station before programming to ensure it is not a duplicate and is assigned to the correct dealer block.

Part 2: Communication Formats Explained

The communication format determines how the alarm panel "speaks" to the Central Station receiver. Choosing the correct format is critical for reliable signal transmission.

Format Name Description & Usage
Contact ID (CID) Most Common / Standard.
Uses DTMF (Touch-Tone) sounds to transmit data. It sends a specific 4-digit event code (e.g., E130 for Burglary) along with zone and partition information. It is fast, reliable over standard phone lines and VoIP, and universally supported.
SIA (DC-09 / FSK) Modern Digital Standard.
SIA sends digital data rather than tones. It is faster than Contact ID and can transmit more detailed information, including text descriptions in some implementations. Highly recommended for IP and Cellular communicators as it is less susceptible to audio distortion.
4/2 Pulse (or 3/1, 4/1) Legacy / Obsolete.
An older "pulse" format that sends a 4-digit account number followed by a 2-digit event code. It provides very limited information (e.g., it might just say "Zone 1 Alarm" without distinguishing between Fire or Burglary unless pre-defined). Avoid unless servicing very old panels.
Modem II / IIe / IIIa2 Proprietary (Radionics / Bosch).
High-speed proprietary formats used exclusively by Radionics and Bosch panels. They allow for very fast transmission and detailed reporting but require specific receivers at the Central Station.
DMP (Serial 3) Proprietary (DMP).
Digital Monitoring Products (DMP) uses its own highly efficient serial format. It is extremely fast and supports rich data features like user names and zone names, but only works with DMP receivers.